Terms & Conditions

NEST Family Learning Terms and Conditions

Welcome to the NEST Family Learning Terms of Use section. NEST Family web sites are best viewed using a contemporary browser.

Use of NEST Family Learning web sites (such as: www.NestEntertainment.com and www.NestFamily.com) are offered to you on your acceptance of these Terms of Use, our Privacy Policy and other notices posted on this web site. Your use of NEST Family Learning web sites, or of any content presented in any and all areas of those web sites, indicates your acknowledgment and agreement to these Terms of Use, our Privacy Policy and other notices posted on this web site. If you do not agree to be bound by and comply with all of the foregoing, you may not access or use our currency information, services, or web site. We suggest you print a copy of each of these documents for your records.

NEST Family Learning shall have the right, at its sole discretion, to modify, add or remove any terms or conditions of these Terms of Use without notice or liability to you. Any changes to these Terms of Use shall be effectively immediately following the posting of such changes on this web site. The most recent version of these Terms of Use may always be found at terms.aspx. You agree to review these Terms of Use from time to time and agree that any subsequent use by you of this web site following changes to these Terms of Use shall constitute your acceptance of all such changes. These Terms of Use were last modified on 15 January 2006.

Return Policy:

Click here to see full return policy.

Pricing:

All prices are based on United States Dollar currency.

Coupons and Gift Cards/Certificates:

Only one Coupon or Gift Card/Certificate permitted per order.

Pre Order Items:
Pre-Order items have not yet been released. Pre-ordering a product isthe best way to ensure that you'll receive it promptly when released;however, availability dates are subject to change. Nest Family workstirelessly with publishers to ensure accurate release dates on oursite. Occasionally, publishers run into problems during production andthe release date must be changed. Sometimes dates move forward; moreoften they move back, and frequently they get changed more than once.We guarantee that we will always post the best release date informationavailable at the time of our posting.

Restrictions on use of materials

This site is owned and operated by NestFamily, LLC (referred to as "NEST Family Entertainment," "we," "us," or "our" herein). No material from NEST Family Entertainment.com or any web site owned, operated, licensed or controlled by NestFamily, LLC may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way, except that you may download one copy of the materials on any single computer for your personal, non-commercial home use only, provided you keep intact all copyright and other proprietary notices. Modification of the materials or use of the materials for any other purpose is a violation of NEST Family Entertainment's (or its applicable affiliate's) copyright and other proprietary rights. For purposes of this Agreement, the use of any such material on any other web site or networked computer environment is prohibited. All copyrights, trademarks, service marks and trade names are proprietary to NestFamily, LLC, unless stated otherwise.

In the event you download software from the site, the software, including any files, images incorporated in or generated by the software, and data accompanying the software (collectively, the "Software") are licensed to you by NEST Family Learning(or its applicable affiliate). NEST Family Learning does not transfer title to the Software to you. You own the medium on which the Software is recorded, but NEST Family Learning(or its applicable affiliate) retains full and complete title to the Software, and all intellectual property rights therein. You may not redistribute, sell, decompile, reverse engineer, disassemble or otherwise reduce the Software to a human-perceivable form.

Disclaimer And Limitation of Liability

This Site is for informational and entertainment purposes only. It is provided to you solely for your own personal, non-commercial use and not for purposes of resale, distribution, public display or performance or any other uses by you in any form or manner whatsoever. NEST Family Learning makes no representation that any materials on a Site are appropriate or authorized for use in all countries, states, provinces, counties or any other jurisdictions. If you choose to access a Site, you do so at your own risk and on your own initiative. You are responsible for complying with all applicable laws.

THIS SITE AND ALL MATERIALS CONTAINED ON IT ARE PROVIDED, DISTRIBUTED AND TRANSMITTED ON AN "AS IS" BASIS, WITHOUT WARRANTIES OF ANY KIND WHATSOEVER, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT OF THE RIGHTS OF THIRD PARTIES. NEST FAMILY LEARNINGSHALL NOT BE RESPONSIBLE FOR, AND DOES NOT WARRANT THAT THE SITE WILL BE OPERATED FREE OF, FAILURES IN PERFORMANCE, DELAYS OR INTERRUPTIONS, INACURRACIES OR ERRORS IN MATERIALS, VIRUSES OR CONTAMINATION, OR OTHER ERRORS OR DEFECTS. YOU USE THIS SITE AT YOUR OWN RISK.

NEST Family Learning reserves the right, at its sole discretion, to modify, disable access to or discontinue, temporarily or permanently, any part or all of this Site or any information contained thereon without liability or notice to you.

TO THE FULLEST EXTENT ALLOWED BY APPLICABLE LAW, NEST FAMILY ENTERTAINMENT, ITS AFFILIATES, RESPECTIVE OFFICERS, EMPLOYEES, AGENTS, LICENSORS AND PROVIDERS, SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, SPECIAL, PUNITIVE OR EXEMPLARY DAMAGES ARISING FROM THE USE OF, OR THE INABILITY TO USE, THE SITE OR THE MATERIALS ON THE SITE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. UNDER NO CIRCUMSTANCES SHALL NEST FAMILY ENTERTAINMENT’S LIABILITY TO YOU FOR ANY AND ALL CLAIMS, DAMAGES, LOSSES AND CAUSES OF ACTION (WHETHER IN CONTRACT, TORT OR OTHERWISE) EXCEED THE AMOUNT PAID BY YOU, IF ANY, FOR ACCESSING THIS SITE.

Privacy Policy

You have read and agree to all of the terms and conditions of our Privacy Policy.

Confidentiality and Transmissions over the Internet

The transmission of data or information (including communications by e-mail) over the Internet or other publicly accessible networks is not secure, and is subject to possible loss, interception or alteration while in transit. Accordingly, we do not assume any liability for any damage you may experience or costs you may incur as a result of any transmissions over the Internet or other publicly accessible networks, such as transmissions involving the exchange of e-mail with us (including those which may contain your personal information). While we shall take commercially reasonable efforts to safeguard the privacy of the information you provide us and treat such information in accordance with our Privacy Policy, in no event will the information you provide to us be deemed to be confidential, create any fiduciary obligations to you on our part, or result in any liability to you on our part in the event that such information is inadvertently released by us or accessed by third parties without our consent.

User Conduct and Obligations

You agree to follow all applicable laws and regulations when using this or any NestFamily, LLC web site.

Furthermore, you agree that you shall not:
upload, post or otherwise transmit through or to this web site any content that:
i. is unlawful, abusive, threatening, harmful, obscene, lewd, offensive, defamatory or otherwise objectionable;
ii. might infringe the intellectual property rights, privacy rights, rights of publicity, or other proprietary rights of others;
iii. contains any viruses, Trojan horses, time bombs, or any other harmful programs or elements;

disrupt, place unreasonable burdens or excessive loads on, interfere with or attempt to gain unauthorized access to any portion of our web site, its computer systems, servers or networks;

provide false information about yourself to us, impersonate any other person, or otherwise attempt to mislead others about your identity or the origin of any content, message or other communication;

transmit junk mail, chain letters, or other unsolicited bulk e-mail or duplicative messages;

collect information about other visitors to our web site without their consent or otherwise systematically extract data or data fields, including without limitation any financial data or e-mail addresses;

sell access to or the use of this web site, including any content contained on, downloaded or accessed from this web site;

redistribute any content, including financial data, provided by us in any manner whatsoever including by means of printed publication, fax broadcast, web pages, e-mail, web newsgroups or forums, or any other digital, electronic or paper-based service or method; or

intentionally alter the format in which data is provided by us or otherwise circumvent our regular interfaces to such data.

Submissions

It is NEST Family Learning company policy not to accept the unsolicited submission of new creative ideas, suggestions or materials, and we may return them at our discretion.

If you send or otherwise communicate any unsolicited materials (such as creative submissions, ideas, notes, drawings, concepts, suggestions, comments) or other postings, information or materials (collectively the "Information"), you authorize NEST Family Learning to use, and authorize others to use, such Information in whole or in part, throughout the universe in perpetuity in any and all media, now known or hereafter devised, for any purpose whatsoever, commercial or otherwise, without any compensation to you or any other person or entity. None of the Information shall be subject to any obligation of confidence on the part of NEST Family Entertainment, and NEST Family Learning shall not be liable for any use, disclosure, or loss of Information.

Indemnification by User

You agree to indemnify, defend and hold us and our affiliates, suppliers, business partners, officers, directors, employees and agents harmless from any loss, liability, claim, demand, damage, or expense (including reasonable legal fees) arising in any way from your use of this Site or any breach of these Terms of Use. We reserve the right to assume, at our expense, the exclusive defense and control of any matter subject to indemnification by you, which shall not excuse your indemnity obligations. You will use your best efforts to cooperate with us in the defense of any claim.

Third Party Websites, Content and Products and Services

Links or pointers to other websites and references to products and services offered by third parties are provided to you for convenience only and do not constitute an endorsement or approval by us of (i) the organizations that operate such web sites; (ii) the content, privacy policies or other terms of use on such web sites; or (iii) such third-party products and services. As we have no control or responsibility over web sites or content maintained by other organizations, or for products and services offered by third parties, we do not assume any liability for your use of any of the foregoing, which use you acknowledge and agree shall be at your own risk.

Proprietary Rights

NEST Family Entertainment, Animated Bible Classics, Animated Inspiring Heroes, Animated Passion Trilogy, Changing Lives Through Inspiring Family Entertainment and any other copyrights, trademarks and proprietary rights on this web site are the property of NestFamily, LLC unless otherwise stated (e.g., an affiliate of NEST Family Learning and/or a third-party co-owner). Any unauthorized use of these marks is unlawful. All content on this web site, including, without limitation, all programs, interface layout, interface text, documentation and graphics, animations, video clips, downloadable (screensavers and desktop wallpapers), is the copyrighted property of NEST Family Learning (or as otherwise stated) and is protected by international copyright law. The content on this web site may be used by you only for your personal, non-commercial use as provided for in these Terms of Use, but may not be taken out of context or presented in a misleading or discriminatory manner. Any rights not expressly granted to you are reserved by us.

Comments

NEST Family Learning is pleased to hear from its customers and welcomes your comments regarding NEST Family Learning products. While we do value your feedback on our services and products, we request that you be specific in your comments on those services and products and do not submit any creative ideas, suggestions or materials of your own.

Please use the CONTACT page on the Site to submit any comments and feedback.

General

NEST Family Learning shall have the right, at its sole discretion, to modify, add or remove any terms or conditions of these Terms of Use without notice or liability to you. NEST Family Learning reserves the right to deny access to the Site to anyone at any time, and to terminate these Terms of Use at any time without notice in its sole discretion. Upon termination, you must cease all use of the Site and destroy any materials obtained from such Site and all copies thereof. If any provision of these Terms of Use is held invalid or unenforceable in any respect by any court having competent jurisdiction, such provision shall be enforced to the maximum extent permitted by law, and the remaining provisions of these Terms of Use shall continue in full force and effect. No waiver of any provision of these Terms of Use shall be deemed a further or continuing waiver of such provision or any other provision of these Terms of Use.

These Terms of Use shall be deemed to include all other notices, policies, disclaimers, and other terms contained in this Site; provided that, in the event of any conflict between these Terms of Use and such other terms, the terms of these Terms of Use shall control. These Terms of Use contain the entire agreement between you and NEST Family Learning with respect to the Site and supersede all prior understandings or agreements with respect to the Site.

You agree that these Terms of Use, our Privacy Policy and other notices posted on this Site have been drawn up in English. Although translations in other languages of any of the foregoing documents may be available, such translations may not be up to date or complete. Accordingly, you agree that in the event of any conflict between the English language version of the foregoing documents and any other translations thereto, the English language version of such documents shall govern.

Any rights not expressly granted to you are reserved by us.

These Terms of Use shall be governed by and construed in accordance with the laws of the State of Texas without regard to conflict of laws provisions. You hereby consent to the exclusive jurisdiction of the state and federal courts of, and venue and situs in Dallas County, State of Texas.

Twitter Giveaway Official Rules and Regulations

The Giveaway is intended to be conducted in Canada and the United States of America only and shall be conducted according to applicable laws. Entry in the Giveaway constitutes acceptance of these Giveaway Rules.
  1. Who Can Enter. Open to 18 years of age or older at time of entry, who follows @NestLearning via Twitter, and who is either a Canadian citizen or permanent resident of Canada, residing in Canada, or United States of America citizen, permanent resident of United States of America, residing in United States of America, on the Giveaway Closing Date. Void in whole or in part where prohibited by law. Nest Learning individuals associated with the Giveaway, including the employees, directors, officers, agents, representatives, promotional and marketing agencies, and any member of the immediate families of any of the foregoing and other individuals with whom any of the foregoing are residing with in domiciles, are not eligible to participate in the Giveaway.
  2. Giveaway Period. The Giveaway begins on August 28th, 2012 11am and ends on September 3, 2012 12am. Please note that once the Giveaway has been closed, a tweet will go out informing @NestLearning followers that the Giveaway is closed and the winners will be notified to direct message their email address and other contact information.
  3. How to Enter. No purchase necessary. To enter the Giveaway, a @NestLearning follower must complete a “Giveaway Entry” by tweeting #BlackFridayPrices to @NestLearning. A fully and correctly completed entry post received by Nest Learning within the Giveaway Period will generate a valid Giveaway Entry. A post that is incomplete, illegible, damaged or irregular, or that contains false or offensive information, as determined by Twitter and Nest Learning will not generate a valid Giveaway Entry.
  4. Random Drawing:  Winners will be selected in a random drawing conducted from all eligible entries on or about the 4th of September, 2012.
  5. Prizes. There will be three prizes awarded after the end date of the Giveaway.  First place is $50 Gift Certificate to NestLearning.com, second place is a $25 Gift Certificate to NestLearning.com, and finally third place is a $10 Gift Certificate to NestLearning.com. Nest Learning will not be responsible or liable for any possible damages or injuries that may occur as a result of the use of a Prize. To be declared a winner, the selected entrant will be required to direct message @NestLearning with their mailing address and phone number within 3 days of notification that they are a winner. 
  6. Odds of winning will depend on the number of eligible participants who enter the Giveaway, and the number of Giveaway Entries submitted during the Giveaway Period. Entries will not be eligible if not entered in accordance with these Giveaway Rules above or if not entered during the Giveaway Period.

Prize Conditions. The following other conditions apply to the Prizes:
(a) Prize must be accepted as awarded. No substitutions, alterations, cash equivalents or redemptions will be made.
(b) Prize may not be transferred or assigned except if expressly consented to by Nest Learning.
(c) Where applicable, a Giveaway winner is responsible for all taxes, surcharges and fees associated with receipt or use of the Prize. Any charges and/or expenses not specifically mentioned as included in the Prize are the responsibility of the winner.
(d) Nest Learning does not assume any liability for lost, damaged or misdirected Entries or Prize.
(e) Other restrictions may apply.

  1. How to Win. Retweet @NestLearning via Twitter and use the hashtag #BlackFridayPrices to enter. On or about September 4th, 2012, @NestLearning will send out a tweet asking the winners to direct message @NestLearning with their email address within three days. Should a selected entrant not be reached by the Contact Date, for any reason, including, but not limited to, the fact that a selected entrant did not provide a functioning e-mail address or valid telephone number, the Prize shall be automatically forfeited by that selected entrant. 
  2. By entering the Giveaway, the Giveaway winner consents to the use of his or her name, city of residence, voice, photograph, video, statements and/or likeness, without additional compensation or permission, except where prohibited by law, in any publicity or advertising in any medium throughout the world in perpetuity carried by or on behalf of Nest Learning., its agencies and affiliates.
  3. If a selected entrant or declared winner is not in compliance with these Giveaway Rules, or is found ineligible, the Prize will be forfeited and an alternate entry selected. Nest Learning reserves the right to disqualify such entrant from the Contest.

Nest Learning Summer Favorites Pin Contest Rules

NOPURCHASE NECESSARY. INTERNET ACCESS & E-MAIL ADDRESS REQUIRED. 

BY PARTICIPATING IN THE CONTEST, YOU AGREE TO ABIDE BY AND BE BOUND BY THESEOFFICIAL RULES AND ALL DECISIONS OF SPONSOR, WHICH ARE FINAL AND BINDING IN ALLRESPECTS AND NOT SUBJECT TO APPEAL.

  1. ELIGIBILITY: Open only to legal residents of the 50 United States and the District of Columbia, who are 18 or over. Persons who are not legal residents of the United States/District of Columbia should not participate in the Contest. Void in Puerto Rico and where prohibited by law. Employees, officers and directors and the immediate family members (parents, children, siblings, spouse) wherever they may live and others living in the same household (whether related or not) of such employees/officers/directors of Nest Family, LLC. (“Sponsor”), its parent company, subsidiaries, affiliates, divisions and their advertising, promotion or production agencies are not eligible to participate or win the prize.
  2. CONTEST SCHEDULE: Contest begins on 6/1/2014 and ends 6/30/2014
  3. HOW TO ENTER: First, follow the official NestLearning page on Pinterest at www.pinterest.com/NestLearning by clicking on the “Follow All” button on the page. Then, pin (in public, not secret, format) a minimum of three (3) products on www.nestlearning.com Pinned products must be pinned in the form that they appear on www.nestlearning.com without modification/alteration of any kind.  Be sure to include the hashtag #NestFavs; if hashtag is not included, you will not be eligible to be entered in the Contest.
  4. RESTRICTIONS ON CONTEST PARTICIPATION: A given Pinterest account and Facebook account may only be used by one (1) person to participate in the Contest. Do not pin the same product multiple times; different sizes or colors of a given product constitute the “same product” for purposes of the Contest and these Official Rules. Any person who uses any device or artifice to participate in violation of the preceding entry limit will be disqualified. Contest participation must be effected via manual key-stroking; use of script, macro, robotic, programmed or like means of participation will void attempted entry and result in disqualification. Additionally, any attempt to interfere or tamper with the Contest, the NestLearning.com web site, or the NestLearning pages on Pinterest or Facebook will result in disqualification. Tampering includes but is not limited to the posting of comments about Sponsor, the Contest or any product recommended on www.nestlearning.com which are negative, disparaging or otherwise adversely affect the Sponsor’s goodwill (as determined by Sponsor in its sole discretion.) By participating, persons further agree to comply with all policies, community standards and guidelines of www.pinterest.com and www.facebook.com in conjunction with Contest participation. In the event of a dispute over the identity of an entrant, entry will be deemed submitted by the Authorized Account Holder of the e-mail account associated with the Pinterest account used to enter the Contest. Sponsor shall determine in its sole discretion the identity of such Authorized Account Holder.
  5. DETERMINATION OF WINNERS: Winner will be selected by Sponsor on or about 7/1/2014. There will be one grand prize winner, selected from all eligible entries received as of the entry deadline. The winner will be chosen at random .
  6. WINNER NOTIFICATION: On or about the day of the judging (as per Rule 5), the Pinterest user name (handle) of the winner will be posted in the description of a repin of one of  the winner’s favorites to the NestLearning “Pin it to Win it” board. Potential winner must contact Sponsor via the provided e-mail address within (7) days to remain eligible to win prize. IT IS THE POTENTIAL WINNER’S SOLE RESPONSIBILITY TO VISIT THE NESTLEARNING PAGE ON PINTEREST ON OR ABOUT 7/1/14 TO FIND OUT IF HE/SHE IS THE POTENTIAL PRIZE WINNER IN THE CONTEST. If potential winner fails to timely contact Sponsor or claim the prize for any reason; or is determined to be ineligible or otherwise not in compliance with these Official Rules, he/she will be disqualified and will forfeit the prize. In the event of disqualification, an alternate winner will be selected from among all remaining eligible entries received as per Rule 5 above.
  7. PRIZES/ODDS OF WINNING: Grand Prize (1) – $100 electronic gift card (subject to terms/conditions indicated thereon). All unspecified expenses in conjunction with acceptance and use of prize are the winner’s sole responsibility. Prize is not transferable and has no cash value. {Used for prize identification purposes only. No endorsement or sponsorship intended or implied.}
  8. LIMITATIONS OF LIABILTY: a. No responsibility is assumed by Sponsor for lost, late, incomplete, irregular, damaged, garbled, corrupted, misdirected, illegible/garbled or otherwise unsuccessful attempts to enter the Contest, all of which are void. Sponsor further assumes no responsibility for (a) any computer, telephone, cable, satellite, network, electronic or Internet hardware or software malfunctions, failures, connections, availability or garbled or jumbled transmissions, service provider/Internet/web site/use net accessibility or availability, traffic congestion or unauthorized human intervention regarding the Contest (including relative to Sponsor’s attempt to announce/notify winner); or (b) any incorrect, incomplete or inaccurate information or materials, whether caused by web site users or by any of the equipment or programming associated with or utilized in attempting to enter/entering the Contest; or (c) any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft or destruction or unauthorized access to any web site or e-mail address/account. (The preceding includes but is not limited to any filtering by Pinterest and/or Facebook.) Sponsor is not responsible for injury or damage to any person’s computer related to or resulting from attempting to enter the Contest or downloading/uploading materials from/to any web site or e-mail address/account.

    b. If, for any reason, the Contest (or any part thereof) is not capable of running as planned due to any cause beyond Sponsor’s control (by way of example only, computer virus, worms, bugs or tampering/unauthorized intervention), as determined by Sponsor in its sole discretion, Sponsor reserves the right at its sole discretion to cancel, terminate, modify or suspend the Contest and make the prize available from among all remaining eligible entries received prior to and/or after the action taken by Sponsor (as appropriate) or otherwise in a manner which is fair, equitable and in accordance with these Official Rules, as determined by Sponsor in its sole discretion. Notice of such action by Sponsor will be posted on the NestLearning page on Pinterest as well as on the NestLearing page on Facebook.

    c. RELEASES. Participant releases and agrees to hold harmless NestFamily, its parent company, affiliates, subsidiaries, divisions, advertising, promotion and production agencies and the directors, officers, agents, shareholders, representatives, employees, successors and assigns of any of the above entities, as well as Facebook and Pinterest, from any and all liability associated (directly or indirectly, in whole or in part) with his/her participation in the Contest, his/her participation in any Contest-related activity and receipt, acceptance, possession or use/misuse of prize. By accepting prize, where permitted by law, winner grants Sponsor and its designees the right to print, publish, broadcast and use, worldwide in any media now known or hereafter developed, including but not limited to the world wide web, at any time or times, the winner's name, portrait, picture, voice, likeness and/or other indicia of persona as news or information and for advertising, trade and promotional purposes without additional compensation, and without review, approval or further notice. 

    d. Additional Terms. Sponsor’s failure to enforce any provision of these Official Rules shall not constitute a waiver of such provision. Should a court of competent jurisdiction find any provision of these Official Rules to be invalid, illegal or unenforceable, such determination will not affect the validity, legality or enforceability of the balance of these Official Rules and the invalid/illegal/unenforceable provision will be replaced with a substitute provision that is valid, legal and enforceable and most closely mirrors the original intention of Sponsor.
  9. PRIVACY: Your provision of information in conjunction with participation in the Contest is subject to Sponsor’s privacy policy, available at http://www.nestlearning.com/t-privacy.aspx. By participating in the Contest, you are providing your information to Sponsor, not to Facebook or Pinterest. This promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook or Pinterest.
  10. DISPUTE RESOLUTION/GOVERNING LAW: To the fullest extent permitted by law, by participating in the Contest, as per the “General Provisions” of the Terms of Service of the NestLearning.com web site (accessible at http://www.nestlearning.com/t-termsandconditions.aspx; such section of the Terms of Service being made a part of these Official Rules and incorporated herein by reference), you agree to the exclusive jurisdiction of the courts of the State of Texas to resolve any claim or dispute regarding the Contest or these Official Rules, with the understanding that Sponsor in its sole discretion may instead elect to settle any such litigation through binding arbitration in accordance with the commercial arbitration rules of the American Arbitration Association. Should Sponsor make such election, the arbitration proceeding will take place in Dallas, TX. Any claim or dispute will be resolved pursuant to Texas law, without regard to its conflict of law provisions.
  11. WINNERS’ LIST: For the name of prize winner, please call us at 800-447-5958. Requests must be received by 7/31/14. Winner’s list will be available after 7/1/14. 

Contact

If you have any questions or concerns about the Site or these Terms of Use, please use the contact form on the Site to submit any questions or concerns.