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Nest Privacy Policy
Nest Family Apps Privacy Policy

Nest Privacy Policy Statement
   
At NEST, we firmly believe in your privacy and the security of your personal information. We are committed to using any information you give us in a responsible manner. You’re very important to us and we want to provide you with a safe and secure online experience.

This Privacy Statement describes how we collect and use your information and gives you choices as to how we use it. We suggest that you review this Privacy Statement periodically as we may update it from time to time.

This policy was last updated on November 9, 2010.

What information does NEST collect about me?
Every time you visit our website, we automatically collect your Internet service provider's address, the Web page from which you came, and a record of your activity on our site.

When you purchase from NEST or request a catalog, we collect information that you volunteer such as your name, email address, postal address, phone number and other information necessary to process your order or send you the catalog.

We also collect the information you provide to us when you register for "My Account", participate in a contest or sweepstakes promotion, fill out a survey or questionnaire, or contact us via email.

How do you use my information?
The information we receive allows us to tailor our product offer and improve your shopping experience, making shopping easier and more enjoyable. It also enables us to process your purchases, confirm your orders, customize the content and layout of our pages, notify you about updates to our websites and products, and provide you with marketing information.

The information you supply to us is added to our customer database. You may receive periodic mailings or telephone calls from us about new products, discounts, and special promotions. If you do not want to receive such mailings or telephone calls from us, remove instructions are included with every email our you can call us.

We occasionally provide your name and postal address (but not your email address) to a select group of companies whose products you may find of interest. If you do not want us to share this information with these companies, we can add your name to our "do-not-share" list.

In some instances, we use third party companies to help us provide our products and services to you, to assist us in managing customer information, to fulfill promotions and to communicate with you. Some of these companies are given access to some or all of the information you provide to us, and some may use cookies on our behalf. These companies are contractually-restricted from using your information in any manner other than in helping us to provide you with the products available from NEST.

We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these agencies or companies for marketing purposes.

Companies "Presented by NEST"
If you make a purchase from another company’s catalog or website that is "presented by NEST" the information you provide to that company, such as your credit card number and contact information, is provided to that company and not to NEST. Providing this information to the company enables the transaction to take place. However, you should know that the company may, if you do not advise them to the contrary, share your name and postal and email addresses with third parties, including NEST. You should also know that these companies have their own privacy and data collection practices and are not covered by the NEST privacy statement.

For more information, including privacy policies, regarding companies who send catalogs or host websites "presented by NEST" please see that company’s home page and click on their Information link; or review the customer service section of any catalog you may receive from that company.

Since these other sites are not within the NEST network, NEST is not responsible for the privacy practices or the content of these sites.

For Our Customers Using the Internet:
What are "cookies" and how does NEST use them?
A "cookie" is a small data file stored on your computer. At NEST, we place a unique identifier in the cookie and use the cookie to connect your computer with the information we store for you in our database. Some examples of the data we store in our database includes your account preferences, items added to your shopping cart, user-specific information on pages accessed, and previous visits to our site. Through cookies we may: alert you to new areas that we think might be of interest to you when you return to our site; record past activity at our site; or, customize Web page content. Your information is stored in a safe and secure database. We do not use cookies to store any of your personal or financial information on your computer.

We recognize that you have a choice to refuse cookies. However, by choosing to accept an NEST cookie you allow us to maintain the preferences stored in your NEST "My Account" and process your order. If you choose not to accept the cookie, purchasing is not possible on the NEST site.

If you are shopping NEST and are having difficulty adding product to your shopping cart or completing your order, please check your privacy settings in your browser. If you do not wish to change your privacy settings to "Medium" and you are currently using the "Medium High" or "High" settings, you may choose to override your current cookie handling practices for individual sites that you specify, including nestentertainment.com, nestlearning.com and nestfamily.com. If you prefer not to change your privacy settings or override your cookie handling practices, you can, as always, place your order by phone.

How can I update or access my information?
We provide you access to the following information if you send us an email, call us or write to us:
financial information (such as credit card account information)
unique identifier information (customer number or password)
transaction information (dates on which you made purchases, amounts and types of purchases)
contact information (name, address, phone number)

We evaluate each request and will reply in an appropriate manner and in a form of communication that ensures the security of the information you have requested.

How do I know my information is secure?
We have appropriate security measures in place to protect against the loss, misuse or alteration of information that we have collected from you so you can feel comfortable and secure when shopping. We use industry-standard encryption technologies when transferring and receiving your personal information. On the Internet, when you see either a solid key icon or a locked padlock icon at the lower portion of your browser window, this indicates that the site is secured through Secure Sockets Layer (SSL). Pages requesting personal information should always have one of these icons. If you do not see one of these icons, please contact us to complete your transaction over the phone.

Children’s Policy
NEST does not seek to solicit information from anyone under the age of eighteen (a "Child"). If a Child submits information to us and we know that the person submitting the information is a Child, we will not use it for any purpose. We will delete the information as soon as we discover it and we will not disclose it to third parties.

Consent And Changes To This Privacy Policy Statement

By using the NEST website, you consent to the collection of information as described within this Policy.

We use third-party advertising companies to serve ads when you visit our Website. These
companies may use information (not including your name, address email address or
telephone number) about your visits to this and other Web sites in order to provide
advertisements about goods and services of interest to you. If you would like more
information about this practice and to know your choices about not having this information
used by these companies, click here.

From time to time, we may use the information you provide us for new, unanticipated uses not previously addressed in our Privacy Statement. If our information practices change at some time in the future we will post the policy changes on the privacy page of our website to notify you of these changes. You should check our website periodically for more information on how we use the data we collect.

If there is a material change in the manner we use data that we collect, we will update this Privacy Statement to reflect these changes.

If for any reason you would like to be taken off the email list that notifies you of new products, offers and sales, simply click the unsubscribe link provided at the bottom of every email we send.


Welcome to NEST Family Apps

By publishing this Privacy Policy (“Privacy Policy”), NEST Family Apps, Inc. (“NEST Family Apps”, “NFA”, “we”, “us”, or “our”) is demonstrating its commitment to providing quality mobile applications (“Apps”), while promoting the privacy of our Users. This Privacy Policy has been created to inform you about what information we collect from Users, how it is used and stored, circumstances under which we may disclose that information, and your choices concerning that information.

1. Introduction: NEST Family Apps, Inc.’s Apps, games, content, or services (collectively, the “Service”) are intended for use by the whole family, including young children with parental participation and supervision. NFA recognizes the importance of protecting any information collected from the Users (each a “User” or collectively, “Users”) of its Service, and has adopted this Privacy Policy to inform its Users about the types of information we gather and how we may use that information, whether any information is disclosed to anyone, and the choices a User has regarding use, correction and deletion of the information. Children only have access to the Apps. Other than such access to the Service and its content, there is no interaction by the children with the Apps which results in the collection of any personal information. Users identifying themselves as adults (and confirming such identification by properly answering a question, using passwords or other controls) are the only Users who have access to certain areas of the Apps where such interaction occurs (“Gated Areas”) and, accordingly, adults are the only Users who may establish the link to external app stores, use the Social Networking Plug In, provide email feedback, or Rate the App in which any personal information may be obtained.
If you do not wish to be bound by this Privacy Policy, please do not download, access or use the Service. Your agreement with us regarding compliance with these terms of the Service becomes effective immediately upon commencement of your use of this Service.
NEST Family Apps maintains offices at 1421 South Belt Line Road, Coppell, TX 75019, and may be contacted by mail or by email at privacy@nestfamilyapps.com should you wish to discuss this Privacy Policy or any other matter of interest or concern.

2. Effective Date: This Privacy Policy applies to any and all information that a User may have obtained from or provided to NFA. NFA reserves the right, from time to time and in compliance with applicable law should such changes occur, to change, modify, amend, add, subtract, or otherwise remove portions of its Privacy Policy at any time. You may always check the Privacy Policy at any time by visiting www.nestfamilyapps.com/appsprivacy for any changes but, when required by law, we will advise you of such changes. Such modifications will be effective immediately, and will apply to your continuing use. Use of any of our Apps after the posting of any amendments, deletions or other changes to the Privacy Policy will constitute acceptance, acknowledgment and agreement to the respective changes. If you do not agree to the terms of this Privacy Policy, you may not use and/or access the Service.

3. Children’s Privacy: Personal Information Is Not Collected from Children. We intend that our Apps adhere to the Children’s Online Privacy Protection Act (COPPA) and related guidelines. NFA will not collect personal information from children under the age of 13 without obtaining prior, verifiable parental consent. At the present time and as described in this Privacy Policy, NFA does not collect any personal information from children under the age of 13 or condition a child’s participation with the Apps on collection of personal information.

4. User Data: User Data May Be Collected but User Data is not Personal Information. “User data” means information NFA collects about the use of NEST Family Apps Apps that does not directly identify a User. This is non-personal data NFA collects from the User upon install of the Service. Such data is used in support of internal operations and for analytics purposes, which may require the reproduction and display of such information in an aggregated manner such that will not in any way include personal information, and only involves the type of information described below.
The Apps contain links to social networking sites, as well as an email link to contact us, and external links to external app stores to permit Users to rate or purchase additional NFA Apps.  These sites are intended to be accessed by and for parents, and are located within Gated Areas accessible only in the Help section or on the main menu page of the App. Should NFA learn that a child under the age of 13 has sent User Data through one of these links, NFA will promptly delete and make no further use of such User Data.
Please note that a pixel is embedded in the Apps.  A “pixel” is an electronic image that allows NFA to collect anonymous data to help us understand downloads by device. The pixel collects non-personal handset data including an identifying mechanism for your device (UDID) and phone or tablet model information.  This information is utilized in support of internal operations and for analytics purposes to provide NFA with information about what Apps have been downloaded onto what types of devices, and from what links those downloads originated from.  There is no personal information collected. In addition, NFA may also use other tools or third party analytical software to automatically collect and use certain non-personal data including, but not limited to UDID, device type, operating system, software and firmware. The Service may use pixel tags that collect non-personal data. If NFA uses third parties to assist NFA in analysis of the Apps, NFA requires that such third parties comply with COPPA in accordance with applicable law.

5. Adult Users Choose to Share Personal Information For Certain Features: A User may choose to make personal information available to NFA by, for example: (i) completing registration for the Service, for contests and for special events; (ii) accessing the Service using a third party ID, such as social networking sites; (iii) subscribing to newsletters; (iv) subscribing to alerts; (v) using “tell a friend,” “Share,” or other similar features, if available; (vi) requesting technical support; and (vii) otherwise through the use of any NFA dedicated e-mail where personal data is required for use. As with respect to User Data described above, these features are offered in a Gated Area and on our website/s, which are intended for parents, and if we are made aware that data from children under 13 is collected, NFA will promptly delete and make no further use of such personal information. If a User contacts NFA by email, NFA will use the personal information only to respond to the specific inquiry and then delete that information.

6. Disclosure to Third Parties and for other Purposes: At all times, information provided to NFA may be required to be disclosed in support of internal operations and for analytics purposes, and in accordance with applicable legislation and this Privacy Policy.
NFA may disclose a User’s personal information to third parties as required by law enforcement or other government officials in connection with an investigation of crimes or other activity that is illegal or may expose a User or NFA to legal liability. NFA may also disclose a User’s personal information to third parties when NFA has a reason to believe that a disclosure is necessary to address potential or actual injury or interference with NFA’s rights, property, operations, Users or others who may be harmed or may suffer loss or damage, or NFA believes that such disclosure is necessary to protect NFA’s rights, combat fraud and/or comply with a judicial proceeding, court order, or legal process served on NFA. To the extent permitted by applicable law, NFA will make reasonable efforts to notify affected Users of such disclosure through NFA’s website or in another legally permissible manner.

7. Third Party Terms and Conditions: A User’s access to and use of the Service may be subject to certain third party terms and conditions and privacy policies, including but not limited to application stores, mobile software platforms, on-line gaming platforms, social networking service and payment providers. These are provided in Gated Areas and are to be used only by parents.

NFA may in its discretion make available links in the Apps through advertisements, on our website or otherwise enable Users to access third party products or Service. Note that NFA’s linking to those products or Service in the Apps does not constitute its sponsorship of, or affiliation with, such third parties.

Certain features of the Service that NFA may offer, such as social networking, may use third party Service to provide authentication for the Service with a social networking ID or network account are solely available within the Gated Areas. A User who uses or connects to a NFA Service or downloads a Apps by or through a third party platform, or utilizes social networking sites such as Facebook or Twitter, consents to NFA’s access to and/or collection of certain information from the third party platform profile/account (such as his or her Facebook account) or via any cookies placed on the User’s device by such third party platform as permitted by the terms of the agreement and the User’s privacy settings with the third party platform. NFA may share such information with the third party platform for its use as permitted by the terms of the agreement and the User’s privacy setting with the third party platform. 

8. Data Retention and Accuracy: NFA only retains the data collected pursuant to this Privacy Policy for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. Thereafter, if such data is no longer needed for purposes specified in this Privacy Policy, NFA deletes all such data in its possession within a timeframe reasonable for its operational requirements. When necessary, NFA may retain data to the extent such retention is necessary to resolve disputes, enforce NFA User agreements, and comply with technical and legal requirements and constraints related to the security, integrity and operation of the Service.

9. Security: NFA follows reasonable and generally accepted industry standards and maintains reasonable safeguards to attempt to ensure the confidentiality, security and integrity of the information in NFA’s possession in accordance with applicable law. Only those persons with a need to process Users’ data in connection with the fulfillment of their tasks in accordance with the purposes of this Privacy Policy and for the purposes of performing technical maintenance have access to Users’ data in NFA’s possession. NFA stores all data and information in secure operating environments that are not accessible or available to the public. To prevent unauthorized on-line access to data, NFA data is maintained within a firewall protected environment. While NFA exercises reasonable care and due diligence in providing a secure conduit of information between a User's computer or other device and its servers, NFA cannot and does not guarantee the security of materials or information transmitted to NFA or other Users over the Internet or through wireless connections. Therefore, while NFA will attempt to protect the transmission of any information using methods, which comply with such reasonable industry standards, NFA does not accept liability for any unintentional disclosure of same.

10. Further Information: If you have any questions, comments or concerns regarding this Privacy Policy and/or our practices, please email us at: privacy@nestfamilyapps.com

Privacy Complaints
If you believe that we have not complied with this Privacy Policy, please contact us at privacy@nestfamilyapps.com or in writing at our offices and provide any details describing why you believe that that this Privacy Policy has been violated. We will investigate and respond to your complaint as promptly as possible under the circumstances.

Special Notification for California Residents
Individuals who reside in California and have provided their Personally Identifiable Information may request information regarding disclosures of this information to third parties for direct marketing purposes. Such requests should be submitted to us at the following emailing address: caprivacy@nestfamilyapps.com or in writing to our offices.


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